Frequently Asked Questions

We specialise exclusively in premium loose‑leaf tea. Loose leaves allow the tea to fully unfurl during brewing, resulting in better flavour, aroma, and quality compared to traditional tea bags.

Our teas are sourced from trusted growers in renowned tea‑producing regions, including Japan, China, India, and Sri Lanka. Our Japanese teas are 100% grown and produced in Japan, with many varieties organically certified.

Many of our teas are organically grown and certified, especially within our Japanese tea collection. Certification details are clearly displayed on each product page where applicable.

Each tea type requires a specific brewing method. We provide detailed brewing instructions on every product page, including recommended water temperature, steeping time, and leaf quantity.

For best freshness, store tea in an airtight container away from light, heat, moisture, and strong odours. Proper storage helps preserve flavour and aroma.

Yes, we ship Australia‑wide. All orders are carefully packed to protect quality and freshness during transit.

Most orders are delivered within 2–7 business days after dispatch, depending on your location.

Yes. We work with small batches and proper storage practices to ensure every tea is fresh, aromatic, and high quality.

If you experience any issues with your order, please contact us and we will assist you promptly to resolve the matter.

You can reach us through our Contact Us page or by email. We are always happy to help with product questions, orders, or brewing advice.