Shipping policy
Shipping Policy
TeaNova ships orders Australia-wide through trusted postal and courier partners. This policy explains our shipping costs, processing times, delivery estimates, and what to do if your order is delayed, damaged, or returned to us.
This policy does not limit your rights under the Australian Consumer Law.
Shipping destinations
TeaNova currently ships within Australia only.
For international, wholesale, or bulk enquiries, please contact us at:
hello@teanova.com.au
Order processing time
Orders are processed Monday to Friday, excluding public holidays.
We aim to dispatch orders within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, such as Christmas, public holidays, product launches, or promotional events, processing times may be slightly longer.
Shipping rates
Regular shipping
Orders up to $70: $9.95 flat rate regular shipping
Orders over $70: Free regular shipping
Express shipping
Express shipping is available from $19.95.
Express shipping costs may vary depending on the order size, delivery location, and available carrier options at checkout.
Delivery estimates
Delivery times are estimates only and may vary depending on your location, carrier network conditions, public holidays, peak periods, and events outside our control.
New South Wales
Metro areas: approximately 1–3 business days after dispatch
Regional and rural areas: approximately 2–4 business days after dispatch
Interstate deliveries
Metro areas outside NSW: approximately 2–4 business days after dispatch
Regional, rural, and remote areas outside NSW: up to 5 business days or longer depending on location
Remote delivery areas may take longer.
Tracking
Once your order has been dispatched, tracking details will be provided where available.
Customers can use the tracking information to monitor delivery progress directly with the carrier.
Delivery address
Please make sure your shipping details are accurate and complete at checkout.
This includes:
Full name
Street address
Suburb
State
Postcode
Apartment, unit, or level number where applicable
P.O. Box details where applicable
TeaNova is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Returned to sender orders
If an order is returned to TeaNova because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the parcel, we will contact you to arrange the next step.
A re-shipping fee may apply before the order can be sent again.
If you choose not to have the order resent, any refund will be assessed after the parcel is returned to us and inspected. Original shipping costs may not be refundable for customer address errors or failure to collect, except where required by Australian Consumer Law.
Shipping delays
We do our best to dispatch orders promptly, but delivery delays may occur after an order leaves our warehouse.
If your order is delayed, please check the tracking information first. If the delay appears unusual, contact us at:
hello@teanova.com.au
We will help investigate the delivery status with the carrier where possible.
Shipping delays caused by carriers, weather events, peak periods, public holidays, or other events outside our control do not automatically qualify for a refund. However, this does not limit your rights under the Australian Consumer Law.
Lost parcels
If your tracking shows that your parcel has not moved for an unusual period, or you believe your parcel may be lost, please contact us at:
hello@teanova.com.au
We may need to investigate the matter with the carrier before confirming the next step.
If the parcel is confirmed lost, TeaNova will work with you to provide an appropriate solution, which may include a replacement, refund, or another remedy where required by law.
Damaged items in transit
Please inspect your order when it arrives.
If your order arrives damaged, please contact us as soon as possible at:
hello@teanova.com.au
Please include:
Your order number
A description of the damage
Clear photos of the item
Clear photos of the packaging
Please keep the original packaging until the issue is resolved, as it may be needed for assessment with the carrier.
If an item arrives damaged or is otherwise not supplied in acceptable condition, TeaNova will handle the matter in accordance with Australian Consumer Law. Depending on the issue, this may include a replacement, refund, or another appropriate solution.
Missing or incorrect items
If your order is missing an item or you received the wrong item, please contact us as soon as possible at:
hello@teanova.com.au
Please include your order number and photos of the items received where possible.
If an item was incorrectly supplied or missing from your order, we will work with you to correct the issue.
Authority to leave
If you request authority to leave or provide delivery instructions that allow a parcel to be left unattended, TeaNova is not responsible for theft, loss, or damage after the carrier marks the parcel as delivered, except where required by Australian Consumer Law.
Returns and refunds
For information about returns, refunds, faulty items, and change-of-mind returns, please see our Returns & Refunds Policy.
Contact us
For shipping questions, delivery issues, or order enquiries, contact us at:
hello@teanova.com.au