Terms of service
Terms of Service
Overview
Welcome to TeaNova. The terms “we”, “us” and “our” refer to TeaNova.
These Terms of Service apply to your use of our website, online store, products, services, content, tools, and any related features we provide through teanova.com.au.
By visiting our website, placing an order, or using our online store, you agree to these Terms of Service and our Privacy Policy.
These Terms of Service should be read together with our:
Privacy Policy
Returns & Refunds Policy
Shipping Policy
Nothing in these Terms of Service excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other rights that cannot legally be excluded.
1. Use of our website
You agree to use our website and services only for lawful purposes.
You must not use our website:
For any unlawful, fraudulent, misleading, or harmful purpose
To interfere with the security or operation of the website
To upload or transmit viruses, malware, or harmful code
To copy, scrape, or misuse our website content without permission
To infringe the rights of TeaNova or any third party
To submit false, misleading, abusive, or unlawful content
We may suspend or restrict access to our website if we reasonably believe these Terms have been breached.
2. Products and product information
TeaNova sells tea, tea gifts, teaware, accessories, and related products.
We aim to display product descriptions, images, prices, availability, and other product information as accurately as possible.
However, product colours, packaging, size, shape, finish, and appearance may vary slightly from images shown on your screen because of photography, lighting, screen settings, natural product variation, or handcrafted production.
For handcrafted or hand-finished teaware, small variations in colour, pattern, glaze, texture, or finish may occur. These variations are part of the character of the product and are not usually considered a fault.
We may update product descriptions, prices, images, availability, or product details at any time without notice.
3. Tea and food product information
TeaNova products are sold for general enjoyment and are not intended to diagnose, treat, cure, or prevent any disease.
Any information about tea, ingredients, flavour, brewing, caffeine, wellness, or traditional use is general information only and should not be treated as medical advice.
If you have allergies, sensitivities, dietary restrictions, are pregnant, breastfeeding, taking medication, or have a medical condition, please check product ingredients carefully and seek professional advice where needed before consuming our products.
4. Orders
When you place an order through our website, you are making an offer to purchase the products in your order.
An order is accepted when we confirm acceptance and process your payment.
We may refuse, cancel, or limit an order where reasonably necessary, including where:
A product is unavailable
There is an error in price, description, or availability
Payment is not authorised
The order appears fraudulent or suspicious
The shipping address is incomplete or invalid
The order cannot reasonably be fulfilled
If we cancel an order after payment has been taken, we will provide a refund for the cancelled item or order.
Please review your order carefully before submitting it. Once an order has been accepted or dispatched, we may not be able to change or cancel it.
5. Prices and payment
All prices are shown in Australian dollars unless otherwise stated.
Prices may change without notice.
Shipping charges, express shipping charges, taxes, and any other applicable fees will be shown at checkout where applicable.
You agree to provide accurate billing, contact, and payment information when placing an order.
TeaNova is not responsible for delays or failed order processing caused by incorrect or incomplete customer information.
6. Shipping and delivery
TeaNova ships within Australia only, unless otherwise agreed in writing.
Shipping costs, processing times, delivery estimates, tracking, delayed parcels, damaged parcels, returned-to-sender orders, and related delivery matters are explained in our Shipping Policy.
Delivery timeframes are estimates only and may vary depending on carrier conditions, public holidays, peak periods, remote delivery areas, weather events, and other events outside our control.
Nothing in this section limits your rights under the Australian Consumer Law if goods are lost, damaged, faulty, incorrectly supplied, or otherwise fail to meet a consumer guarantee.
7. Returns, refunds, and consumer guarantees
Returns, refunds, replacements, damaged items, faulty items, and change-of-mind requests are handled in accordance with our Returns & Refunds Policy.
Nothing in these Terms of Service or any store policy limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, damaged, unsafe, incorrectly described, not fit for purpose, or does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or another remedy required by law.
8. Customer information and accounts
You may need to provide personal information when placing an order or using our website, including your name, email address, shipping address, billing details, and payment information.
You agree that the information you provide is accurate, current, and complete.
If you create an account, you are responsible for keeping your login details secure and for all activity under your account.
Our collection, use, disclosure, and handling of personal information is explained in our Privacy Policy.
9. Promotions, discounts, and gift cards
TeaNova may offer promotions, discount codes, gift cards, bundles, or special offers from time to time.
Promotions may be subject to additional terms, expiry dates, exclusions, minimum spend requirements, or product restrictions.
Discounts cannot be applied retrospectively after an order has been placed unless TeaNova agrees in writing.
We may change, suspend, or withdraw promotions at any time, subject to applicable law.
10. Third-party services and links
Our website may contain links to third-party websites, platforms, payment providers, shipping providers, apps, or services.
These third-party services are not controlled by TeaNova.
We are not responsible for the content, accuracy, policies, availability, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
11. Relationship with Shopify
TeaNova’s online store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to sell products and services to you.
However, purchases made through our store are transactions between you and TeaNova, not between you and Shopify.
12. Intellectual property
All website content, including text, images, graphics, logos, product descriptions, layout, branding, photographs, video, design elements, and other materials, is owned by or licensed to TeaNova unless otherwise stated.
You may view and use our website for personal, non-commercial shopping purposes only.
You must not copy, reproduce, modify, distribute, publish, display, sell, or exploit any part of our website or content without our prior written permission.
TeaNova’s name, branding, logos, product names, and related marks must not be used without our permission.
13. Reviews, comments, and user content
If you submit a review, comment, message, photo, testimonial, suggestion, or other content to TeaNova, you confirm that:
The content is accurate and genuine
You have the right to submit it
It does not infringe another person’s rights
It is not misleading, offensive, unlawful, or harmful
You allow TeaNova to use, display, reproduce, edit, and publish that content for business, marketing, website, and customer-service purposes.
We may remove or edit user-submitted content where we reasonably consider it inappropriate, misleading, unlawful, offensive, or in breach of these Terms.
14. Errors and inaccuracies
From time to time, our website may contain errors, inaccuracies, or omissions relating to product descriptions, images, availability, pricing, promotions, shipping details, or other content.
We may correct errors, update information, or cancel affected orders where reasonably necessary.
If an order is cancelled because of an error after payment has been taken, we will provide a refund for the cancelled item or order.
15. Limitation of liability
To the maximum extent permitted by law, TeaNova is not liable for indirect, incidental, special, or consequential loss arising from your use of our website, products, or services.
However, nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Nothing in these Terms limits your rights under the Australian Consumer Law, including your rights in relation to consumer guarantees.
16. Disclaimer
Our website and services are provided on an “as available” basis.
We try to keep our website accurate, secure, and available, but we do not guarantee that it will always be uninterrupted, error-free, secure, or free from viruses or harmful code.
This disclaimer does not limit any rights you have under the Australian Consumer Law or any other rights that cannot legally be excluded.
17. Indemnity
You agree to indemnify TeaNova against reasonable losses, damages, costs, or expenses arising from:
Your breach of these Terms
Your unlawful use of our website
Your infringement of another person’s rights
Your submission of false, misleading, unlawful, or harmful content
This does not apply to the extent the loss was caused by TeaNova’s own negligence, breach of law, or breach of consumer guarantees.
18. Termination
We may suspend or terminate your access to our website or services if we reasonably believe you have breached these Terms or used our website unlawfully.
Any obligations that by their nature should continue after termination will continue, including intellectual property, limitation of liability, indemnity, privacy, and governing law provisions.
19. Changes to these Terms
We may update these Terms of Service from time to time.
The latest version will be available on this page.
Your continued use of our website after changes are posted means you accept the updated Terms, subject to any rights you have under applicable law.
20. Governing law
These Terms of Service are governed by the laws of New South Wales, Australia.
You and TeaNova submit to the courts of New South Wales and any courts that may hear appeals from those courts.
21. Contact information
Questions about these Terms of Service can be sent to:
TeaNova
Email: hello@teanova.com.au
ABN: 12 488 269 413
Phone: 0413 295 794